News

Klinik Access

The Practice has launched a new software solution called ‘Klinik Access.’ The software is available 24/7 and will allow you to submit your request for an appointment or to send other enquiries without needing to call the Practice. The link can be accessed via smartphone, tablet or PC.

If you do not have access to the internet or prefer to speak to someone, you can still give us a call. If you call us, our receptionists will utiltise the software to direct you to the most appropriate person/ team within the Practice. They will ask you more questions than you may have been used to however, this is only to ensure you are given the most appropriate solution to your enquiry. You may therefore find it easier and faster to complete the form yourself via the Klinik Access banner on our website at www.morrabsurgery.co.uk or via the following link: access.klinik.co.uk/contact/morrab-surgery

Telephones

We are currently experiencing a high volume of calls due to the reduction in face to face consultations and people ringing to book flu vaccinations and we apologise for any inconvenience this may cause.

If you are ringing to book an appointment because you have been invited in for your Flu Vaccination, please could you ring after 12.30pm.

Many thanks

Flu Clinics Morrab Surgery 2020

We are currently sending out invites for flu vaccinations, so if you are eligible, you will be contacted either by text message or by letter.  The first clinics will be 19/9/20 and 26/9/20.  This is for over 65’s only.
 
Due to Covid-19, we are needing to put certain measures in place:
 
  • Turn up at your given time, do not attend early or late as you may not be allowed in
  • Please do not bring family members with you (unless they have an appointment booked at same time as you)
  • You will have your temperature checked on arrival. If you have a raised temperature, you will not be able to have the vaccination
  • Please wear a face mask
  • You may be asked to exit via a separate exit
  • Please bring your letter with you to your appointment
  • Please note, the toilets will not be in use on this day.

When attending the surgery for your pre-booked appointment, you will notice we have a thermal imaging camera in place.
Please walk up to the screen, with your mask in place and your forehead visible. The camera will scan your temperature and if normal, the door will unlock for you to enter the building.
If you have any problems with this, please press the intercom and a receptionist can help you.
You can then either book in on the machine inside the door, or head to reception for assistance.

New Team Members

The partners and staff are very pleased to welcome on board our new practice manager Mrs Caroline King and our new GP, Dr David Cartland. We are thrilled to have them as key parts of our team and wish them all happiness in their new lives in Cornwall.

Pendeen

From the week beginning 14th September, Dr Richardson will resume her Monday afternoon clinics and Dr Armstrong and Dr Rutherfurd will alternately be available on Thursday mornings.

Visitors to Morrab Surgery

Please be aware, due to increased footfall in the surgery, you may be asked to leave via a different exit (at the back of the surgery).

British Medical Association statement on Black Lives Matter

‘We stand in solidarity’ – BMA

Please see here for the full statement.

Patient Participation Group

See the latest update from the Patient Participation Group.  You can visit the PPG page and sign up here.

Childhood Immunisations

On Good Morning Britain on 26.03.2020 incorrect information was shared suggesting that the immunisation programme was suspended.  This is not correct, it is very important to maintain good coverage of immunisations, particularly in the childhood programme.  To that end, we ask that you continue to make appointments with the Practice Nurse for your babies and pre-school children.

The secondary school age children's immunisations are currently under review (for those who would be due in the summer term).  We currently are not able to offer these.

Pendeen Surgery

Due to the current COVID-19 pandemic, we have decided to close Pendeen Surgery on Monday afternoons.
This is a temporary measure ONLY.
If this causes any problems with collecting medication please call 01736 363866 and ask to speak to Zoe.
All the staff at the surgery would like to thank everyone for co-operating at this difficult time.

Pendeen Surgery Opening Times as of Mon 6th April
Monday's  Closed
Tuesday's  2pm-5pm
Thursday's  9am-12noon

'Rescue Packs'

We are aware of some inaccurate information circulating (especially on social media) regarding special ‘rescue packs’ of antibiotics and oral steroids for patients with pre-existing respiratory conditions such as asthma or chronic obstructive pulmonary disease (or even for those who don’t have these conditions). 

We would like to reassure you that patients who suffer with severe respiratory conditions already have these in place (along with the instructions how to use them). Oral steroids are powerful medicines and any decision to use them would need careful evaluation by a prescriber, usually a doctor or respiratory specialist nurse. 

The current advice is please do not contact your GP practice for a rescue pack unless this is something that has been previously agreed and prescribed by your medical team. You should continue to manage your condition in the usual way and if you feel you have symptoms of COVID-19, go to 111.nhs.uk/covid-19 before doing anything else. 

We are aware of increasing requests for inhalers from patients who haven’t had them for a significant period of time. There is a risk of supply problems if inhalers are issued to people who don’t currently need them. GP practices will need to review requests on an individual basis and will only prescribe where there is current clinical need for an inhaler. If your condition changes in future and your GP thinks you need an inhaler it will be prescribed for you at that point. 

At the moment, inhaler prescriptions are also being limited to one of each type of inhaler in order to make sure that all patients who need one can get one. 

You should continue to manage your conditions in the usual way and if you feel you have symptoms of COVID-19, go to 111.nhs.uk/covid-19 or call 111 (online services should be used as a first choice) before doing anything else.

IMPORTANT! RE POTENTIAL COVID-19 or CORONA VIRUS EXPOSURE
– advice from Public Health England says -

Do not go to your surgery or casualty if at all possible!

 

If you have returned from these specific areas since February 19th, you should call NHS111 and self-isolate even if you do not have symptoms:

  • Iran
  • Specific lockdown areas in Northern Italy as designated by the Government of Italy
  • Special care zones in South Korea as designated by the Government of the Republic of South Korea
  • Hubei province (as previously noted)

 

If you have returned from these areas since February 19th and develop symptoms, however mild, you should self-isolate at home immediately and call NHS111.
You do not need to self-isolate if you have no symptoms.

  • Northern Italy (defined by a line above, and not including, Pisa, Florence and Rimini),
  • Vietnam
  • Cambodia
  • Laos
  • Myanmar

 

Those who have returned from previously identified geographic areas within the past 14 days and develop symptoms,
however mild, should self-isolate at home immediately and call NHS111.

Friends & Family Questionnaire Results February 2020

In February we had a total of 19 responses to our Friends and Family Test questions.

We asked the question:

“How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?”

Your responses were:

  • 15 patients replied, EXTREMELY LIKELY
  • 0 patients replied, LIKELY
  • 0 patients replied, NEITHER LIKELY nor UNLIKELY
  • 0 patient replied, EXTREMELY UNLIKELY

 

12 patients told us why they were Extremely Likely to recommend us:

 

0 patients answered the question this month: 

“What could we do to improve the practice?”

Upgrading our internet services

We are currently upgrading our internet services, so unfortunately we will have no internet access until later this afternoon.  Phone lines are still active.

Friends and Family Questionnaire Results January 2020

Friends & Family Questionnaire Results January 2020

In January we had a total of 19 responses to our Friends and Family Test questions.

We asked the question:

“How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?”

Your responses were:

  • 15 patients replied, EXTREMELY LIKELY
  • 2 patients replied, LIKELY
  • 1 patients replied, NEITHER LIKELY nor UNLIKELY
  • 1 patient replied, EXTREMELY UNLIKELY

 

11 patients told us why they were Extremely Likely to recommend us:

  • Always had excellent treatment and service here.
  • Fantastic staff, caring doctors and nurses and I love you xxx
  • Absolutely brilliant staff.
  • Doctors always ready to listen, even when busy. Receptionists are friendly, polite and professional in attitude and behaviour. Pharmacy is great.
  • Excellent service from Dr Barrett and the nurses, they couldn’t do more for me. Hardly and waiting time for appointments, most were the same day.
  • Phone call 8:30am, appointment 11am same day, excellent – well done to all.
  • Big, brilliant and amazing surgery, doctors and staff. Have helped me and my family stay well and happy.
  • Helpful, caring, lovely staff.
  • Marvellous service for years. Thank you to everyone.
  • Availability of appointments is good. Doctors listen and I didn’t feel rushed.
  • Excellent service.

2 patients answered the question:

“What could we do to improve the practice?”

  •  More doctor surgeries.
  • Stop taking on new patients, send drug dependent patients to specialist care, make 2 available times for patients to call and make an appointment I.E morning and after lunch. Adjust the poor attitude of receptionist staff and finally, stop lying about being able to provide heart monitoring equipment when all it would take is a phone call to a local pharmacy who have a number of these. Get your priorities right and give better care to the patients you have already...

 

LOOK OUT FOR OUR REPLIES NEXT MONTH!

Coronavirus - Information

Information about the virus

A coronavirus is a type of virus. As a group, coronaviruses are common across the world. Typical symptoms of coronavirus include fever and a cough that may progress to a severe pneumonia causing shortness of breath and breathing difficulties.

Generally, coronavirus can cause more severe symptoms in people with weakened immune systems, older people, and those with long-term conditions like diabetes, cancer and chronic lung disease.

Novel coronavirus (2019-nCov) is a new strain of coronavirus first identified in Wuhan City, China.

 The Government and NHS are well prepared to deal with this virus.

You can help too.

Germs can live on some surfaces for hours.
To protect yourself and others:

  • Always carry tissues with you and use them to catch your cough or sneeze.
  • Bin the tissue, and to kill the germs, wash your hands with soap and water, or use a sanitiser gel.
  • If you have arrived back from China within 14 days follow the specific advice for returning travellers.

This is the best way to slow the spread of almost any germs, including Coronavirus. 

Find out more at gov.uk/coronavirus

New Practice Nurse Amanda Jeffery

We welcome new Practice Nurse Amanda Jeffery who has joined our team and will be starting clinics shortly.

Amanda was born in Penzance and trained through Plymouth University qualifying as a Registered Nurse in 2006.
Having thoroughly enjoyed working at West Cornwall Hospital since 2006, Amanda says "I look forward to this new role and am excited to join Team Morrab as a Practice Nurse"

'Good' news for Morrab Surgery

We are pleased to share that after our last CQC inspection, on 4th December 2019, the surgery has been rated as 'Good'.  

Dr Neil Armstrong, Senior Partner at Morrab Surgery, said: "We are delighted that the practice has been rated as Good following the recent Care Quality Commission (CQC) inspection - reaffirming the high quality and safe patient care offered by our experienced team of clinicians, health professionals and support staff.

 "The surgery has a very high patient satisfaction rating - much higher than the national average – and has extended the range of services offered to patients, improved access to them and enlarged the frontline team. 

"We continue to offer all our existing services and it's business as usual.

 "We are also pleased to announce that a new long-term lease has been signed for our branch surgery premises at Pendeen - securing medical and dispensing services for the local community."

To see the full report, please click CQC report 

NHS staff and patients urged to get vaccinated as flu season starts early

"Flu trends can be very unpredictable, but patients can take steps to prevent themselves from getting ill, and we'd encourage everyone who is eligible to get the flu jab as soon as possible"
Richard Vautrey, chair of the BMA's General Practicioners Committee

Ring the surgery on 01736 363866 to book an appointment for a flu vaccination.

Link to article

Friends & Family Questionnaire Results December 2019

In October we had a total of 15 responses to our Friends and Family Test questions.

We asked the question:

“How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?”

Your responses were:

  • 27 patients replied, EXTREMELY LIKELY
  • 1 patients replied, LIKELY
  • 2 patients replied, NEITHER LIKELY nor UNLIKELY
  • 1 patient replied, EXTREMELY UNLIKELY

 

27 patients told us why they were Extremely Likely to recommend us:

  • They knew what they are doing to the patients. They have compassion, love, and professionalism. In my opinion they are excellent not only the Nurses but also the Doctors and the Staff too. Thank you for asking.
  • I have no problems
  • I can't think of any way to improve the practice as to my mind it's perfect
  • The practice is the best I have ever used so no need to improve. Reception staff are exceptional in particular.
  • Certain receptionists could do with a more pleasant, friendly tone of voice. Please introduce screens to show the name of the patient being called as it is almost impossible to hear your name being called when you have hearing problems. Other surgeries already use the screen system.
  • Excellent surgery.
  • Staff Very Friendly. Wonderful doctors
  • Brilliant service extremely polite and helpful, wonderful branch at Pendeen
  • All doctors and staff excellent, prompt service
  • Dr Armstrong - Excellent Pendeen Surgery - Very good for parking
  • I recommend this surgery at Penzance and Pendeen for the first class service in providing medication and appointments and the staff and reception
  • This surgery provides excellent care, all the staff are very good, most helpful
  • I have had excellent treatment at this surgery
  • Wonderful surgery and staff
  • Most of the receptionists are always friendly and helpful. Doctors are always helpful and keen to listen too
  • All the doctors have shown care and compassion to all our family. We are always treated quickly
  • The staff are always helpful and I can normally get an appointment quite quickly
  • The receptionists are very helpful. So are many nurses, especially the Lead Nurse and the Doctors are ok - Many Round the county say they can't easily get a GP appointment. One can here, relatively easily.
  • Everybody at Morrab Surgery is courteous, respectful and caring. I have seen two GPs -Dr Martin and Dr Rutherfurd. Both have been thorough and caring. Reception staffs are so helpful. Nurses are kind and efficient
  • Friendly and Helpful
  • Very good care at all times
  • Long-time patient at Morrab Surgery. Always treated well by the doctors and all the staff (for many years)

4 patients answered the question:“What could we do to improve the practice?” 

  • We need a local practice, it’s so difficult to get to Penzance
  • No Family living in the area and do not tend to recommend health services anyway
  • total shambles, not enough staff, to many big wigs
  • To long waiting for an appointment. Shorter waiting times when at Penalverne

 

LOOK OUT FOR OUR REPLIES NEXT MONTH!

Respiratory Services in West Cornwall

Respiratory Services (Kernow Health) and Lead Respiratory Specialist (Laura Rush) are spreading the word on their strategy to improve the outcomes of people with respiratory conditions in West Cornwall.  The team will provide expert advice and reinstate pulmonary rehab and regular MDT meetings with respiratory teams.

Friends & Family Questionnaire Results November 2019

In October we had a total of 15 responses to our Friends and Family Test questions.

We asked the question:

“How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?”

Your responses were:

  • 11 patients replied, EXTREMELY LIKELY
  • 3 patients replied, LIKELY
  • 0 patients replied, NEITHER LIKELY nor UNLIKELY
  • 1 patient replied, EXTREMELY UNLIKELY

 

4 patients told us why they were Extremely Likely to recommend us:

  • I have always been a patient of this surgery and how pleased I am to say I have great respect in Doctors and team. Thanks them all for being here. My very best for the future.
  • All staff are really friendly and professional.
  • They give the best possible care they can.
  • All staff, clinical & non-clinical are very helpful and professional.

 

6 patients answered the question:

“What could we do to improve the practice?”

  • Improve the pharmacy which is too small for the size of the practice. The chairs in reception aren't very comfortable. Nurses, doctors and reception staff are exceptionally good so no change needed there.
  • Please keep both practices open, Morrab Road and especially Pendeen. Continue current good service. Expand on it if possible. Booking my advance apts is helpful.
  • I think you are improving all the time just keep doing it.
  • Cut the very long waiting times to see a doctor, better telephone answering system, more receptionists.
  • Install software to allow on line appointment slots. Practice manager news updates on same site. Result..... relieve pressure on Reception.

LOOK OUT FOR OUR REPLIES NEXT MONTH!

Flu Clinics for Morrab Surgery 2019

Saturday 28th September 2019 - Over 65's

Saturday 19th October 2019 - Over 65's

Saturday 26th October 2019 - Under 65's at risk

Pendeen Flu Vaccinations will be booked weekly on Thursday mornings with our Healthcare Assistant. 

You should receive an appointment letter, if you feel that you should be eligible for a flu vaccination and have not received a letter by mid-October, please ring us on 01736 363866

New Receptionists

Posted on the 1st May 2019

We would like to welcome Rowan Lewington and Tracy Wenn to the Surgery. They are joining the reception team to replace leaving members of staff including Jackie who retired after over 35 years of service at Morrab!

Dr Leannda Barrett

Posted on the 5th March 2019

We are delighted to announce that Dr Leannda Barrett has joined the practice on a full time basis.

Dr Barrett has moved from Yorkshire having spent many years enjoying family holidays in West Cornwall. She is married with 3 children - providing her with insight and experience into her special interest - psychological problems of the adolescence!

Pendeen Surgery

The partners at Morrab Surgery wish to make clear that the sale of the building is solely a decision made by the owners of the building, Dr Daniel Kingston and Dr Caroline Fullick. Morrab surgery rents the building from the owners and has no desire, or plans to move from the current location.

NHS England and Kernow CCG are fully supportive and we are all committed to continuing to provide a medical practice for the community. 

However, as it is now clearly the aim of the owners to sell the building, we now need to find suitable alternative accommodation within the village. If anyone knows of accommodation that they feel might be suitable please let us know.

Thankyou
Dr’s Neil Armstrong, Stewart Rutherfurd & Jane Martin (The Partners)

Friends and Family Questionnaire Results January 2020

Friends & Family Questionnaire Results January 2020

In January we had a total of 19 responses to our Friends and Family Test questions.

We asked the question:

“How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?”

Your responses were:

  • 15 patients replied, EXTREMELY LIKELY
  • 2 patients replied, LIKELY
  • 1 patients replied, NEITHER LIKELY nor UNLIKELY
  • 1 patient replied, EXTREMELY UNLIKELY

 

11 patients told us why they were Extremely Likely to recommend us:

  • Always had excellent treatment and service here.
  • Fantastic staff, caring doctors and nurses and I love you xxx
  • Absolutely brilliant staff.
  • Doctors always ready to listen, even when busy. Receptionists are friendly, polite and professional in attitude and behaviour. Pharmacy is great.
  • Excellent service from Dr Barrett and the nurses, they couldn’t do more for me. Hardly and waiting time for appointments, most were the same day.
  • Phone call 8:30am, appointment 11am same day, excellent – well done to all.
  • Big, brilliant and amazing surgery, doctors and staff. Have helped me and my family stay well and happy.
  • Helpful, caring, lovely staff.
  • Marvellous service for years. Thank you to everyone.
  • Availability of appointments is good. Doctors listen and I didn’t feel rushed.
  • Excellent service.

2 patients answered the question:

“What could we do to improve the practice?”

  •  More doctor surgeries.
  • Stop taking on new patients, send drug dependent patients to specialist care, make 2 available times for patients to call and make an appointment I.E morning and after lunch. Adjust the poor attitude of receptionist staff and finally, stop lying about being able to provide heart monitoring equipment when all it would take is a phone call to a local pharmacy who have a number of these. Get your priorities right and give better care to the patients you have already...

 

LOOK OUT FOR OUR REPLIES NEXT MONTH!

Saturday Morning Surgery

Posted on the 27th November 2018

We now have pre-booked appointments available with GP's and Nurse/Healthcare Assistants on Saturday mornings from 9am.

Please call the surgery during normal opening hours to pre-book one of these appointments.

MORRAB SURGERY HAS MERGED WITH PENALVERNE AND PENDEEN SURGERY ON 1st APRIL 2017

Posted on the 24th January 2018

We are very pleased to welcome most of the old faces from Penalverne. Sadly Dr Kingston had to leave us at the end of October, but Dr Katie Richardson, Nurse Clare Bick, Health Care Assistant Katherine, Receptionists Teresa, Penny, Secretary Karen, Dispenser Zoe have all joined the team and we are delighted to have them! We also have acquired new Dispenser Charlotte, Secretary Nicola, and two Receptions who previously worked at Morrab Pharmacy; Ali and Sharon.