News

Wanted - Experienced Receptionist

*******WANTED*******
EXPERIENCED RECEPTIONIST
To undertake practice reception duties at Morrab Surgery and our Pendeen branch surgery.
Previous experience in GP practice or NHS environment would be desirable.
Full or Part Time hours.
CV applications only to caroline.king3@nhs.net
Closing date: 5/2/2021

Just for info and in case you were wondering....

Whilst some patients are being seen in the surgery, this pandemic has meant that a lot of work is having to be done remotely. Since the 1st March 2020, the doctors have carried out 27,572 phone consultations. This is on top of the day to day running of a busy GP surgery, issuing prescriptions etc

New computer system

During the week beginning 25th January, we will be migrating to a new computer system which will improve the services which we can offer to patients. During this transition, there may be some disruption to appointments, registrations and prescriptions, so we ask you to please bear with us during this time.
Thank you for your understanding.

CV 80

Covid Vaccinations

As I am sure you can understand, we are incredibly busy during these unprecedented times. Could we please ask that you do not call us regarding the Covid-19 vaccination. As soon as you reach government criteria, please be assured we will contact you.
Thank you

helplines

IMPORTANT
 
If you or any person(s) that you have been in recent contact with is awaiting a COVID result you must not come to the Practice until a negative result is received.
 
Thank you

Social Prescribing

Social prescribing involves helping patients to improve their health, wellbeing and social welfare by connecting them to community services which might be run by the council or a local charity.

Ellie Mosely is a Social Prescriber who works closely with our surgery and she has lots of information including some activities over the Christmas that can be viewed here.

# hello my name is...

You may have noticed us wearing new name badges on your recent visit to the surgery.  # hello my name is... is a campaign founded by Dr Kate Granger MBE while she was receiving treatment for terminal cancer.  Our very own Dr Barrett said:

"Hi all
Just wanted to say how proud I am to wear our new name badges. 'Hello my name is......'
I knew and worked with Dr Kate Granger MBE who initiated this campaign after she was sadly diagnosed with rare sarcoma in her 30's. She was so upset by fellow health staff/professionals who didn't introduce themselves that she started the 'hello my name is...' campaign. The campaign took off nationwide and she received an MBE. She sadly died in 2016 but she was a good doctor and it is lovely to see her work continued.

Leannda x"

You can read more about the hello my name is... campaign at:

www.hellomynameis.org.uk

Patient Hotline - RCHT

Please see below communication sent on behalf of Royal Cornwall Hospitals NHS Trust: 

Patient hotline – elective care (Royal Cornwall Hospitals Trust) 

The patient hotline for elective care was established to field enquiries from patients who are on an elective management pathway at the Royal Cornwall Hospitals Trust (awaiting new or follow-up outpatient appointment, diagnostic or elective admission) and are concerned that their condition or symptoms are deteriorating.  Patients may have had their treatment postponed as part of the response to the Covid-19 outbreak or simply be awaiting their first appointment or next steps in their treatment. 

The aim of the hotline is to: 

  • avoid patients having to return to their GP to raise concerns about their condition or symptoms with a view to expediting care
  • ensure there is clear route in for enquiries where patients are concerned about their condition
  • help keep patients safe whilst waiting for treatment as all enquiries and concerns will be assessed by a clinician 

The hotline can be contacted by phone on 0800 0357777 or by email to rcht.cornwall.patienthotline@nhs.net.  Enquiries are then directed to the appropriate specialty for clinical review and appropriate action. 

The hotline is not resourced to field general enquiries regarding waiting times or Covid-19 issues, but are receiving multiple calls from patients simply enquiring about waiting times for treatment, many of which have been advised to phone by their practice.  To help avoid this, the Referral to Treatment (RTT) current waiting times are now available on the RCHT website – https://www.royalcornwall.nhs.uk/visiting-hospitals/outpatients/im-waiting-for-an-outpatient-appointment/ - and these will be regularly updated.  Please can practices advise patients to visit the website if their symptoms are unchanged since referral and they purely want to know about the waiting times.

Klinik Access

The Practice has launched a new software solution called ‘Klinik Access.’ The software is available 24/7 and will allow you to submit your request for an appointment or to send other enquiries without needing to call the Practice. The link can be accessed via smartphone, tablet or PC.

If you do not have access to the internet or prefer to speak to someone, you can still give us a call. If you call us, our receptionists will utiltise the software to direct you to the most appropriate person/ team within the Practice. They will ask you more questions than you may have been used to however, this is only to ensure you are given the most appropriate solution to your enquiry. You may therefore find it easier and faster to complete the form yourself via the Klinik Access banner on our website at www.morrabsurgery.co.uk or via the following link: access.klinik.co.uk/contact/morrab-surgery